FAQ

At Manettas Seafood Market we put a lot of pride into sourcing and selecting the best quality seafood available from our network of suppliers. With years of experience in the industry, and generations of seeing huge amounts of product, we have quality at the forefront of every order.

Our goal was to give people the ability to have access to a wider range of seafood than they normally have ease of access to. We showcase a vast range of products that are not normally accessible easily- we wanted to open the doors of the seafood industry to Sydney, Melbourne and Central Coast

The minimum order is $40.00

Sydney
Flat Rate Delivery – $9.90
Orders over $150 qualify for Free Delivery

Melbourne

Flat Rate Delivery- $8.99

Central Coast

Flat Rate Delivery- $8.99

We want to make seafood as accessible as possible-

In Sydney
Monday to Sunday- you are able to order on the same day up until 12 noon for delivery that day

In Melbourne
Order by Midnight for Next Day Delivery, or Order 10 days in advance

Yes- you can order up to 10 days in advance to prepare for your upcoming event or dinner party

Christmas Orders will open 2 months before Christmas and continue until we are full!

You can select your preferred day and time slot for your delivery- you will receive an SMS and tracking information when the order is on the way

Delivery time slots Sydney

Monday to Sunday- SAME DAY DELIVERY AVAILABLE BY 12pm

9am til 1pm

1pm til 5pm

5pm til 9pm

You can currently in Sydney, not in Melbourne or Central Coast just yet

If you order before 12 noon you can get the delivery on the same day- 7 days a week.

You will have the option of getting delivery 1pm til 5pm or 5pm til 9 pm

In Sydney For a small extra charge we can offer a two hour window of delivery in your preferred time slot

Melbourne will be done on request

We don’t see this being a common event, however if it does occur, will call you and discuss- we do our very best to ensure we are able to offer all products, however, with seafood being such a dynamic industry if this does happen we will be in touch.

Our pricing is set every day based on fluctuations in the market. We have a dedicated team of professionals that set the pricing based on movements and seasonality of product within the market.

We do to an extent. We want to be able to sell seafood in a user friendly way. Most people don’t know how much a whole salmon weighs for instance- we have taken the guess work out of it and strive to put prices with a minimum weight of a fish

For example- Your salmon price will be based on a price per kilo on a minimum weight listed, if the fish is larger you will NOT be charged any more and your price per kilo decreases.

Although your product is based on a per kilo basis, you will be paying for the minimum weight even if we send you larger fish.

We have a team of experts putting together our pricing to ensure we can meet the requirements as close as possible- pricing of seafood is very dynamic and our team constantly keep themselves informed of what is happening within the market

Please give us a call on 1300 095 746 or send us an email to [email protected]

You will receive a text message when your delivery is on its way. This text message will include a link to track your Manettas Seafood Market truck in real time.

All Manettas Seafood Market deliveries need to be signed for upon delivery. If you are not home we will call you to receive your instructions. We take the utmost care in ensuring your delivery arrives under temperature control- your delivery will be packed with ice to ensure optimum freshness.

If by chance you receive your order offsite- then we will require photo identification in order to ship out your seafood

Yes- all our trucks are completely refrigerated- and your order will come under temperature control.

You can keep these or we can pick them up, however, they are yours! Use them as an esky to take your beverages to a picnic or beach, or take them shopping with you for other groceries. We have chosen to use the reusable cooler bags, and specially coated boxes instead of Styrofoam- we all need to do our part for the environment.

If you would like to return your bags, however, you are more than welcome

Give us a call on 1300 095 746 or email us at [email protected] and we can track the truck to ensure it is on the way.

Sydney

Delivery is $9.90 within a chosen 4 hr window

If you would like a 2hr window delivery is $14.50

Same Day Delivery is $12.50 Sydney Wide

Central Coast

Delivery charge is $8.50

Melbourne 

Delivery Charge is $8.99

Our drivers will take you through the product when they arrive, and at this point if you are unhappy with a specific product for quality reasons, we will return the product for a refund. Once the order is delivered and accepted it shows that you are happy with the quality and no refund will be processed after this process.