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Manettas Seafood Market

FAQ

We are here to help you with any enquiry. Here are some more frequently asked questions from our valued customers that may be just the answer you're looking for!

Where does my Manettas Seafood Market Seafood come from?

At Manettas Seafood Market we put a lot of pride into sourcing and selecting the best quality seafood available from our network of suppliers. With years of experience in the industry, and generations of seeing huge amounts of product, we have quality at the forefront of every order.

Why should I order from Manettas Seafood Market?

Our goal is to give seafood lovers the ability to have access to a wider range of seafood than they normally have ease of access to. We showcase a vast range of products that are not normally easily accessible -we wanted to open the doors of the seafood industry to Australia, delivering across NSW, QLD, VIC and ACT metro and regional areas.

What is the minimum order?

The minimum order is $40.00

What is the Delivery Charge

Sydney
Flat Rate Delivery – $9.90
Orders over $150 qualify for Free Delivery

Central Coast

Flat Rate Delivery- $8.99

Wollongong & the Southern Highlands

Flat Rate Delivery- $16.50

What is the deadline for placing an order?

We want to make seafood as accessible as possible-

Sydney
Order by 12 noon for SAME DAY delivery in Sydney 7 days a week or order up to 25 days in advance

Central Coast
Order by midnight for next day delivery 7 days a week

Wollongong & the Southern Highlands

Order by midday Thursday for Friday delivery of that week.

Newcastle | Hunter Region & ACT Canberra

Order by midday Monday for Tuesday delivery or order up to 25 days in advance.

Order by midday Thursday for Friday delivery or order up to 25 days in advance.

NSW Regional

Order by midday Tuesday for Wednesday delivery or order up to 25 days in advance.

Melbourne & Mornington Peninsula

Delivery 7 days a week or order up to 25 days in advance

Brisbane

Delivery 7 days a week or order up to 25 days in advance

Gold Coast

Delivering Wednesdays, Fridays & Sundays or order up to 25 days in advance

Sunshine Coast

Delivery 6 days a week or order up to 25 days in advance

Can I order in advance?

Yes – you can order up to 25 days in advance to prepare for your upcoming event or dinner party

Christmas Orders will open 2 months before Christmas and continue until we are full!

What are the delivery times?

You can select your preferred day and time slot for your delivery – you will receive an SMS and tracking information giving you an estimated delivery time

Delivery time slots

Sydney

Monday – Sunday:
9am til 2pm
12pm til 5pm
4pm til 8pm

Same Day Delivery Available – Orders by 12 noon

Central Coast

Monday – Saturday

9am til 5pm

Wollongong & Southern Highlands

Friday

10am til 5pm

Newcastle | Hunter Region 

Tuesday & Friday 

9am til 5pm

NSW Regional 

Wednesday 

9am til 5pm

ACT Canberra 

Tuesday & Friday 

9am til 5pm

Melbourne & Mornington Peninsula 

Monday – Sunday 

9am til 5pm

Brisbane 

Monday – Sunday 

9am til 5pm

Gold Coast 

Wednesday, Friday & Sunday 

9am til 5pm

Sunshine Coast 

Tuesday – Saturday 

9am til 5pm

Can I get same day delivery?

Only in Sydney. Coming soon in our other delivery areas.

If you order before 12 noon you can get the delivery on the same day – 7 days a week in Sydney.

You will have the option of getting delivery 12pm til 5pm or 4pm til 8pm

Can I get a narrower window of delivery time?

Premium delivery is available in Sydney only, offering a two hour window of delivery in your preferred time slot

What if by chance a certain product isn’t available?

Seafood is a wild product and can be seasonal. We don’t see this being a common event, however if it does occur, we will call you and discuss – we do our very best to ensure that we are able to offer all products, however, with seafood being such a dynamic industry if this does happen we will be in touch.

How do you set your pricing?

Our pricing is set every day based on fluctuations in the market. We have a dedicated team of professionals that set the pricing based on movements and seasonality of product within the market.

Why don’t you charge by the kilo for your fish?

We do to an extent. We want to be able to sell seafood in a user friendly way. Most people don’t know how much a whole salmon weighs for instance – we have taken the guess work out of it and strive to put prices with a minimum weight of a fish

For example – Your salmon price will be based on a price per kilo on a minimum weight listed, if the fish is larger you will NOT be charged any more and your price per kilo decreases.

Although your product is based on a per kilo basis, you will be paying for the minimum weight even if we send you larger fish.

Don’t you lose money by selling fish like this?

We have a team of experts putting together our pricing to ensure we can meet the requirements as close as possible – pricing of seafood is very dynamic and our team constantly keep themselves informed of what is happening within the market

I have placed an order but didn’t receive a confirmation email?

Please give us a call on 1300 095 746 or send us an email to [email protected]

How do I know when my order is on its way?

If you have supplied a mobile phone number, you will be notified by text message for your estimated delivery time and when your delivery is on the way.

All VIC, QLD, ACT and NSW Regional deliveries will receive a text message the evening before the selected delivery day so you can track your order and estimated delivery time.

What if I am not home?

All Manettas Seafood Market deliveries need to be signed for upon delivery. If you are not home we will call you to receive your instructions. We take the utmost care in ensuring your delivery arrives under temperature control – your delivery will be packed with ice to ensure optimum freshness.

If by chance you receive your order offsite – then we will require photo identification in order to ship out your seafood

Are your trucks refrigerated?

Yes – all our trucks are completely refrigerated ensuring your order is under temperature control all the way to your doorstep.

Do you re-collect the cooler bags or boxes my order is delivered in?

You can keep these or we can pick them up, however, they are yours! Use them as an esky to take your beverages to a picnic or beach, or take them shopping with you for other groceries. We have chosen to use the reusable cooler bags, and specially coated boxes instead of Styrofoam – we all need to do our part for the environment.

However, If you would like to return your bags, you are more than welcome.

My order has not arrived- what do I do?

Give us a call on 1300 095 746 or email us at [email protected] and we can track the truck to ensure it is on the way.

What is the delivery charge?

Sydney

Delivery is $9.90 within a chosen 4 hr window

If you would like a 2hr window delivery is $14.50

Same Day Delivery is $12.50 Sydney Wide

Central Coast

Delivery charge is $8.50

Wollongong & the Southern Highlands

Delivery Charge is $16.50

What if I am not happy with the seafood you sent me?

Our drivers will take you through the product when they arrive, and at this point if you are unhappy with a specific product for quality reasons, we will return the product for a refund. Once the order is delivered and accepted it shows that you are happy with the quality and no refund will be processed after this process.

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